Method of payment
We only accept Pay-Pal at this time. You can use any major credit card through Pay-Pal though.
Returns & Shipping
Within fifteen (15) days of the receipt of your shipment, you may return jewelry items in their original new and un-worn condition, no reason required, for a full refund. We will also refund the shipping cost if the return is a result of our error. Please note that we can process returns and refunds only for jewelry items purchased from rubeljewelers.com, our on-line store. Only items that are defective or damaged can be exchanged or replaced with duplicate items. Items that are returned during the thirty days after delivery which are in unsaleable condition, or are missing parts, will be charged a restocking fee at our discretion.
Watch Return Policy
Timepieces are available for purchase in our stores only.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 10 business days of our receiving your return. Please note that we can refund shipping cost only if the return is a result of our error.
How to Prepare Your Return
To return a purchase to Fredric Rubel Jewelers, please follow these simple steps:
Package your return to the following address
**Be sure to include all original packaging that you received with your purchase.
Insure Your Package
Less than $500.00: You can ship the item via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination*
More than $500.00: Ship your package via US Post Office Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached its destination.* (Fed Ex and UPS will not insure merchandise over $500.00).
*Fredric Rubel Jewelers with not be responsible for loss or damage of return shipments.
Our Return Process
Once we receive your returned item and it is accepted, your refund or exchange will be processed in approximately 5 days. Please note that items showing signs of wear or items that were engraved, sized or special custom orders cannot be accepted for return.