No refunds and exchanges only within 10 days of purchase. Special orders are not cancelable. Jewelry and watches that have been worn cannot be returned for credit or exchange. Jewelry and watch exchanges are permitted within ten days from the purchase date for credit only. Watches must be returned and unworn, unaltered and in original new condition. All packaging, instructions and warranties must be included. Watches must have all tags and protective film attached and the presentation box must not be soiled or damaged. If the protective film is removed from the watch it will be considered used and it may not be exchanged or returned for credit. Returns or exchanges are not allowed on customized jewelry, special order watches, and engraved items.